The Net Promoter Score is a key customer satisfaction indicator that enables brands to understand whether customers are happy or not by asking “The Ultimate Question.  Our Infographic explains how NPS differs from standard surveys, how companies calculate their NPS score and the key factors for NPS success.

Infographic Source Link : https://purple.ai/long-term-customers-nps/
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Complete Guide to NPS Surveys

Added to Purple and categorized in 4 years ago

The Net Promoter Score is a key customer satisfaction indicator that enables brands to understand whether customers are happy or not by asking “The Ultimate Question. Our Infographic explains how NPS differs from standard surveys, how companies calculate their NPS score and the key factors for NPS success.

Infographic Source Link : https://purple.ai/long-term-customers-nps/